Below please find some examples on our experiences which illustrate how you can benefit from ofitel:

Professional client service + new clients

Situation: The lawyer is in a client meeting or at court – he diverts his telephone to his voice mail – thus he is not available for (new) clients.

Improvement: ofitel answers the calls in the counsel’s name – the caller feels important, because he is directly connected with a friendly staff member – the caller knows that somebody deals with his request – he feels he is in good hands.

Customer satisfaction + customer loyalty

Situation: The workman is at a customer’s house – it takes longer than expected – he arrives late without forewarning or apology at his next date – the waiting customer will choose a more reliable workman next time.

Improvement: ofitel arranges the meetings on behalf of the workman or is informed about them – ofitel keeps in touch with the workman – ofitel calls the customer in due time to inform him of delays or to postpone the date to another day.

Gain new customers + establish contact to foreign business partners

Situation: The entrepreneur gets a call from a potential customer only speaking English – his secretary answers the phone, but hangs up immediately in confusion – the caller gets in touch with another more international company.

Improvement: ofitel answers your calls in your company’s name in English – the entrepreneur benefits from a more international and professional image.

Gain new customers + increase turnover

Situation: An insurance broker does not make enough transactions.

Improvement: ofitel develops a marketing strategy with him – mailing activities – follow-up by telephone to arrange meetings with interested customers.

More time + happiness

Situation: A young professional wants to minimize costs – the business starts running well – the workload becomes too much for one, the profit is not yet enough for two.

Improvement: ofitel backs up the professional like his own secretary – answers his calls – manages his diary – deals with his correspondence in German and English – books his travels – cares for his customers reliably.

Sales increase + customer loyalty

Situation: A medium-sized company distributes water filters and accessories – nobody considers however how important customer care is.

Improvement: ofitel cares for his customers – calls the customers regularly to check if they are still happy with the filter or if they have replacement cartridges or ofitel offers a more modern and better filter.